Get an installation unstuck.
Start with the installation guide, then use the diagnostic details below when a site or scan needs attention.
Installation guide
Platform-specific setup for custom sites, WordPress, and Shopify.
Scan diagnostics
How to read a scan: the page it visited, what loaded before and after consent, and each finding’s category.
Contact support
Have the site ID, the scan ID and a screenshot of the problem ready when you get in touch.
Before requesting support
- Remove API keys, session cookies, tokens, and raw visitor identifiers from screenshots.
- Include the affected platform, browser, site ID, and approximate timestamp.
- Confirm whether the issue occurs before consent, after consent, or in the preference center.